Open letter to India Today Group. Review on India Today

Below is an actual complaint email I sent to their business group head today, with all proof of my previous communication. Sharing with wider audience so as to highlight how risky their online payment portal is your money gets debited but they seem to have no resource to confirm receipt) and absolutely unreliable, unprofessional customer care service.

Hi Mr. Manoj Sharma,

Considering you are the group business head, could you please let me know whom should I contact at your organisation learntoday.in for information on my course materials which has not been provided ever since I made payment of Rs.4950 via netbanking on Jan 29, 2014? As per the FAQ on learntoday.in, I'm supposed to get the materials instantly if payment is done via netbanking but nothing has been done so far. My bank is ICICI and they have confirmed that the payment successfully went through and I have provided the proof to your Learn today staff at info@learntoday.in and help@learntoday.in. You can see all this in the trail emails below. However I have not received any update on what's happening - if the course will be provided or the money refunded. I sent 10 emails as you can see, messages on learn today Facebook page, even sent a courier to your office(addressing you) and still no reply. What does this kind of service say about your group?

I am requesting you to let me know whom else to contact as nobody in info@learntoday.in and help@learntoday.in replies. Their website has no contact number or physical address. I can't believe they are a part of your group. I called your Wecare team twice at 0120 2479900. Both the times, the staff had no clue about what they were saying .They kept giving me the contact number of your separate organisation U Learn Today(ulearntoday.com), and not learntoday.in. See my email below to ulearntoday team who informed me that they have nothing to do with learntoday.in. Can you see how confusing and frustrating this entire episode is?

Whatever impression I have had about India today group from the last few decades is now quite shattered.

I would highly appreciate if atleast you could be courteous enough to reply to my email, a positive one hopefully!

User id in learntoday.in - xxxxxxxx@gmail.com

Thanks

Manoj

NOTE to MS readers - Kindly avoid making online payments on any of India today associated websites due to the above mentioned risk of your money being debited and they either not confirming receipt of payment or just not communicating to you at all on WTH's happening!

Update today, 27 Mar, 2014 - I have marked another 24 heads of India Today in my 14th email today, requesting an update on what's happening. I will send email to all these people every day till I get some answer, somewhere from someone!

Update one hour later, 27 Mar 2014 - Atlast! I think marking everybody & anybody in India today worked. I got a call from their team, and given link to my course successfully, with the usual apologies & stuff. Do I still recommend learntoday or for that matter, India today? At the moment, I'd say take your call. I'd a bad experience and hope no one else goes through this nightmare.