May 02, 2009 06:28 PM
8141 Views
ICICI Credit cards transferred all my points into an Imint card account without asking me. Thats fine except that I already have an Imint card in my family, but it never had a large number of points to redeem anything worthwhile. So I asked Imint to transfer the points into my already existing account. You guessed it, no reply.
I ask ICICI to ask Imint on my behalf. I get a call from someone in ICICI who tells me to give him my old number and assures me my problem would be taken care of. Later on he calls back telling me that it is not possible to get my ICICI reward points on the older card as he cant club those 2 as they have different first names.
Really pathetic, they expect me to have 6 different cards for each family member? Also the Imint site says something about Addon cards for immediate family members, since the Imint customer care doesnt reply to me, I asked ICICI to ask on my behalf, and no surprise that they didnt. The rep from ICICI wanst helpful at all.
Anyway, am so fed up that will most likely cancel my ICICI credit cards. Have complained to head service quality about this just waiting for their response before taking action. I wonder how much business ICICI is willing to lose for having this partnership with a company like Imint?
