Dec 04, 2009 11:35 AM
7923 Views
I would not recommend redeeming points on imintpoints to anybody, due to following reasons:
I had redeemed few points 1 year back and I am yet to receive my gift(After innumerable followup mails, calls etc). Each time I am ensured that they will revert back and solve the issue within 2 days. In fact earlier they seeked response time of 14 days.
Each time I get a new story, they all seem to be highly negligient towards the customer, they lack co-ordination between them. In one mail they say that the gift have been delivered, in the second mail they say that it was returned and all blah blah blah.
They neither delivered the gift, nor refunded back the points.
Now they are reducing the worth of the points. Earlier the worth of each points was around 0.50 paise or so but now it has reduced drastically.
I had redeemed for a shawl for 1200 points. Now I can not get anything useful in these points.
I had even approached ICICI bank more than a month back, even after their intervention Imintpoints are not honouring their committment.
It seems they just want to shy away from their responsibilities and that they don't want to honour their commitment of sending the redeemed item.
