Aug 16, 2013 06:38 PM
2433 Views
I am having very difficult time with Idea customer care departments to cancel service of my number 9603711931. I have moved from Andhra Pradesh to Karnataka and does not need Andhra number anymore. I have tried all communication channels to cancel my number in the following ways:
1.I wrote email to prioritydesk.ap@idea.adityabirla.com on July 26th for cancellation in reply to which I was told to visit any MyIdea store to pay any outstanding balance and request cancellation.
2.I visited a MyIdea store in Bangalore at Orange Impex, HSR Layout on August 16th where I was told by the staff there that they cannot service any outstation number.
3.I called Customer Care at 198 on August 16th at 5 pm where I was told to contact Andhra Pradesh Customer Care directly at 9848012345
4.I called up Andhra Pradesh Customer Care on August 16th at 5:20 pm and I was told that cancellation request can only be processed at MyIdea store
I have already paid all outstanding balance on my account. Never take an Idea postpaid connection.
