Mar 30, 2014 06:28 PM
17315 Views
Hi Team!
Again we came to same page only clauses are different. I had a talk with ur executive Nitin chaudhary regarding deactivating my BBM on my idea postpaid number 8010209911. Ur agent did ask me y you deactivating ur bbm I replied I don't want to use, furthermore it was his company centric view and when I asked whether this will come into my bill if current period or not he said I have to ask my senior (shows your untrained executive sitting for doubt clearing of customer whiz actually himself confused) and gave amazing answer that it will come in my billing amount and when I asked to cancel that request I will keep that and deactivate afterward he said sorry now it will charge you double as earlier one got deactivate. Due to his half process knowledge and least customer centric view he didn't tell me that sir use for this month as it will result in your loss only cause it get charged in ur bill. Those show how irresponsible your services are towards your customer. I asked to mark call to floor supervisor and Priyesh came to resolve my concern but sorry to say he was also not sure about my concern and he also went for help to his senior for resolution. I was feeling me trainer of both and taking their PKT. The whole call went for 35 mins which was chargeable. After that what I get in resolution that nothing can be done in this. I felt so cheated and misguided by you guys. Now am planning to port my number to Airtel just because of those two people and improper guidance provided to me before deactivating my BBM services. Last and final wait from your online team on this concern for resolution.
Idea online complaints department also slow and have no rights and they are just similar to care executive. Huh!
I have to port my number to another service provider just due to improper resolution they have provided to me and continuation to that I have to pay for whole month bill including BBM services for which I have requested for deactivating.
