Nov 15, 2013 12:35 PM
14034 Views
My Complaint is specifchandru021y related to the unlawful and possibly fraud activities being done by IDEA CELLULAR, Maharashra.
I have talked to IDEA cellullar, both through email and phone( Complete Conversation attached below), innumerable number of times, but to no use. In fact, when I refused to pay the bill for the subsequent month on the grounds that I was not satisfied with their response, they disconnected my phone at a time when I was stuck in a serious personal matter and badly needed the phone.
With no choice, I had to take another connection. I also emailed them with my new number( 9490204171), in case they still want to resolve. But now, I heard my friends are receiving calls from IDEA for the information about me.
MY COMPLAINT DETAILS ARE AS UNDER:
My name is Vikram Singh, I am( used to be) a Pune Idea Cellular Customer and my number is: 9689909287
I am using a postpaid plan, and for the 3G, the pack is Rs.250 - 1 GB.
During the month of September, for a period of 6-7 days, my download suddenly increased despite the restrictions on my phone for auto-download.
Within a week, I had an excessive download of almost 3 GB.
I called up IDEA representative regarding this issue, however he said that I will have to pay as I must have done the downloading.
The download generally happened in the early morning b/w 4 AM – 6 AM.
I was made to believe that there was some problem with my cellphone, and I will have to pay for it.
My Bill for the month generated was Rs. 3795.94, out of which, just for the download extra charges of about Rs.1800( Rs.1501+ taxes) got levied.
Since, I did not suspected any conspiracy, I paid the complete Bill.
Within a few day I got to know that, one of my colleague in the office[Mr.Vivek Sharma], using the IDEA - reported the similar issue that he suddenly gets a message about downloading of almost 1 GB extra in one night.
Then, the next day another colleague of mine[Mr. Mihir Astik], reported the same issue.
I had not suspected any conspiracy on IDEA's part, because I had thought that my cellphone was old.
But, my colleagues, both of them had recently bought their cellphones and there was no problem whatsoever with them.
Then it struck, me that there is a big conspiracy being managed by IDEA CELLULAR
How can the exact same thing happen to 3 people in the same week.
I am sure, there are many people who must be having the same problems and unaware.
For the same, I emailed IDEA and also talked with their reps, for the reversal of my Charges.
But it has done no good to me.
Infact, IDEA has disconnected my number.
The worst part is that, the IDEA people seem to me, not even educated enough to read my emails and give me a sensible reply. They are simply adamant with their responses( which seems more like a copy paste general response)
Additionally, the similar problem reported by my colleague( Mr.Vivek - as mentioned above) has been resolved.
But the same exact case of mine, is not even being heard.
I am sure there must be many IDEA customers, who have been duped in a similar way,
and which in my opinion is a very serious offence.
I urge other people to come forward, with a similar situation as mine - so that a legal complaint can be filed.
BELOW IS THE COMPLETE EMAIL RESPONSE OF IDEA CELLULAR, I HAVE RECIEVED TILL DATE( PLEASE READ FROM THE BOTTOM):
*From: IDEA Cellular Ltd - Customer Oprs [mailto: 9822012345@idea.adityabirla.com]
Sent: Wednesday, November 13, 2013 3: 26 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287*
Dear Mr. Singh,
Greetings for the day!
Further to your below e-mail, we wish to inform you that the number has been barred due to non payment of billed amount.
Kindly be informed that the GPRS charges in invoice dated 9th September 2013 can be rerated or reversed as per 3G GPRS Rs.750( 5GB free) pack by activating the same.
Also to process the above request you need to pay the billed amount excluding GPRS charges.
Kindly confirm for further process through return e-mail.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Nagsen Suryavanshi
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: Tuesday, November 12, 2013 4: 13 PM
To: Idea Cellular Ltd - Customer Operations
Subject: RE: Your Idea Mobile Number: 9689909287*
This is regarding my complaint for the usage charges levied against me.
Despite my complaint, no action was taken from your end.
The exact similar case as mine of another colleague of mine [Mr. Vivek Sharma – as mentioned in the initial mail] was resolved by you.
However, my case was not even considered.
I fail to understand this kind of non-uniformity in treating your customers.
In addition to that, as I had not submitted the Sep ’13 bill, you disconnected my phone.
You disconnected my phone at a time, when I was out of station and was in hospital to see my aunt, who was dying.
IDEA cellular bailed out on me at a time, when I needed the phone the most to contact my relatives for a serious personal matter.
This action by IDEA was highly inconsiderate and thoughtless.
I am so disturbed by your actions.
I will ensure that, this incident of mine is heard by people of India – specifchandru021y existing and would be IDEA customers.
Instead of resolving a genuine issue, you disconnect the customer’s connection – which is a very non-ethical matter.
I have taken a new connection, and I will be filing my case in consumer court.
Regards,
Vikram Singh
9420904171 – My new contact Number
*From: Idea Cellular Ltd - Customer Operations [mailto: 98220123456@idea.adityabirla.com]
Sent: Thursday, October 24, 2013 4: 10 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287*
Dear Customer,
Greetings for the day!
We regret the delay in response.
Further to your below e-mail, as your telecon with Ms. Smita Gaikwad dated on 19th October 2013 your concern has been addressed.
Please be informed that as per the usage is initiated from your end charges are levied correctly as the same is payable at your end.
We request you to pay the bill charges to avoid uninterrupted services.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Harshal Pimple
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: 23 October 2013 11: 20
To: IDEA Cellular Ltd - Customer Oprs
Subject: RE: Your Idea Mobile Number: 9689909287*
Dear Smita,
Despite multiple mails and explanations from me to IDEA about my issue,
it seems to me that your company is not ready to listen and understand what my complaint is all about.
I have not denied that the download on my phone did not occurred.
I am not saying that. Yes, the download happened, and when I checked my data log on my phone, the downloading was there.
But, in case you guys have tried to read my mails properly, I am saying that I have not done that downloading.
The download happened in my phone despite the restrictions in my phone for Auto Updation.
And specifchandru021y, the download happened in the wee hours of the morning, for a number of days.
In summary, It was an unintentional download, and IDEA cellular definitely has a role to play in that.
You guys, cannot charge me for the Data Packets sent forcibly on the customer’s cell phones.
I am not at all satisfied by the response of IDEA both over the phone and over the email.
Rajeev_Vermacially, over the phone, your representatives have been quite rude and simply dictate IDEA’s verdict,
rather than listening to my issue and trying at least to understand it.
I am really annoyed by all this waste of my time, due to your fault and negligence.
I am giving you this in writing, that I will not be paying this month’s( October) bill of Rs.1842, until my issue is resolved, or at least heard and understood.
In case, you disconnect my phone, I will not only file a complaint against you and drag you to the consumer court, but also shift to some other operator.
And yes, I will provide you my new number on mail, just in case you guys feel like talking.
Just because IDEA is a big company, doesn’t means that it can do whatever it feels like with the customer.
Regards,
Vikram
*From: IDEA Cellular Ltd - Customer Oprs [mailto: 9822012345@idea.adityabirla.com]
Sent: Saturday, October 19, 2013 8: 13 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287*
Dear Customer,
Greetings for the day!
We regret the delay in response.
Further to your below e-mail and our telecon dated 19th October 2013, we wish to inform you that your concern has been addressed.
We wish to clarify that the charges levied are in accordance to the usage done from your mobile number. Therefore we would not be able to process the request of reversal.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Smita Gaikwad
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: 17 October 2013 14: 11
To: Idea Cellular Ltd - Customer Operations
Subject: RE: Your Idea Mobile Number: 9689909287*
Dear Mr. Abhijeet,
As told to you clearly in the previous mail.
This is no solution for your faults.
I will not pay for any mistake done by IDEA.
Please disconnect my connection immediately.
I will be putting up my complaint in the online forums.
Enough of my time has been wasted.
Regards,
Vikram Singh
From: Idea Cellular Ltd - Customer Operations [mailto: 98220123456@idea.adityabirla.com]
Sent: Tuesday, October 15, 2013 11: 30 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287
Dear Mr. Singh,
Greetings for the day!
Further to your below e-mail, we wish to inform you that the GPRS charges in invoice dated 9th September 2013 can be rerated or reversed as per 3G GPRS Rs.750( 5GB free) pack by activating the same only.
Kindly confirm for further process through return e-mail.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Abhijeet Dumbre
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: 15 October 2013 16: 10
To: IDEA Cellular Ltd - Customer Oprs
Subject: RE: Your Idea Mobile Number: 9689909287*
Dear Mr.Nagsen,
This is not a solution.
I am not keen to activate any further pack with 5 GB benefit, as your 3G signals hardly comes in my home.
Moreover, I have already paid the bill for the below mentioned invoice.
Please, settle the amount of the 3G, that you have charged me with, in this month’s bill.
After, that I would like to DISCONNECT the IDEA connection, as I am very pissed off with your customer service and response.
Regards,
Vikram Singh
9689909287
*From: IDEA Cellular Ltd - Customer Oprs [mailto: 9822012345@idea.adityabirla.com]
Sent: Tuesday, October 15, 2013 4: 03 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287*
Dear Mr. Singh,
Greetings for the day!
We regret the delay in response!
Further to your below e-mail, we wish to inform you that the GPRS charges in invoice dated 9th September 2013 can be rerated or reversed as per 3G GPRS Rs.750( 5GB free) pack by activating the same.
Also to process the above request you need to pay the billed amount excluding GPRS charges.
We also wish to inform you that in 3G GPRS Rs.750( 5GB free) pack the rental would be charged with benefits receiving on prorate basis. The charges after free usage will be 0.5 paisa per 10KB, MMS Rs. 3/- and downloading charges will be applicable as per website.
Kindly confirm for further process through return e-mail.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or e-mail us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Nagsen Suryavanshi
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: Monday, October 14, 2013 10: 02 AM
To: Idea Cellular Ltd - Customer Operations
Cc: ccare mh
Subject: RE: Your Idea Mobile Number: 9689909287*
The complaint has been closed without a justified response to my email.
Refer attached file for the communication.
I received a call from your representative, who seemed like – he has not even the mail.
He talked for less than a minute and simply told me that I will have to pay the bill or I can mail at the appelliate email.
After that, I receive an email that the matter has been closed.
How can you close the issue, without my consent to it.
I will not be paying this month’s bill, till my issue gets resolved.
Regards,
Vikram Singh
*From: Idea Cellular Ltd - Customer Operations [mailto: 98220123456@idea.adityabirla.com]
Sent: Monday, October 07, 2013 2: 49 PM
To: VIKRAM SINGH( R& D)
Subject: Your Idea Mobile Number: 9689909287*
Dear Mr. Singh,
Greetings for the day!
We regret the delay in response.
This is with reference to your e-mail regarding bill dispute for your Idea mobile number 9689909287.
Our attempts to call you on your Idea mobile number have been unsuccessful as the contact could not be established.
We have taken note of your valuable feedback and same has been shared with rRajeev_Vermactive department and we request you to accept our apologies for inconvenience caused to you.
Please be informed that your complaint against GPRS charges has been initiated with effect from 07th October 2013 and same shall be processed by 15th october 2013.
Should you need any further assistance, please call our Customer Service help line number 9822012345 or email us at ccare.mh@idea.adityabirla.com.
Thanks & Regards,
Harshal Pimple
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
We request you to kindly indicate your mobile number in the subject line of your email.
Dial 121 and Idea showroom will come!
*From: VIKRAM SINGH( R& D) [mailto: singhvikram@bajajauto.co.in]
Sent: 05 October 2013 10: 44
To: ccare mh; grievance.mh@idea.adityabirla.com; Appellate MH
Cc: MIHIR K ASTIK; VIVEK SHARMA
Subject: Complaint - Idea: Automatic Excessive 3G Download*
This mail is regarding a complaint against IDEA CELLULAR for a case of fraud and manipulation.
The complaint is specifchandru021y regarding the automatic excessive 3G data download and then charging the customer for the same.
I am a Pune Idea Cellular Customer and my number is: 9689909287
I am using a postpaid plan, and for the 3G, the pack is Rs.250 - 1 GB.
Last month, during the month of September, for a period of 6-7 days, my download suddenly increased despite the restrictions on my phone for auto-download.
Within a week, I had an excessive download of almost 3 GB.
I called up your representative regarding this issue, however he said that I will have to pay as I must have done the downloading.
The download generally happened in the early morning b/w 4 AM – 6 AM.
I was made to believe that there was some problem with my cellphone, and I will have to pay for it.
My Bill for the month generated was Rs. 3795.94, out of which, just for the download extra charges of about Rs.1800( Rs.1501+ taxes) got levied.
Please refer to the attached bill.( Password: baja9589)
Since, I did not suspected any conspiracy, I paid the complete Bill.
Recently, one of my colleague in the office[Mr.Vivek Sharma – 9960800240], using the IDEA - reported the similar issue that he suddenly gets a message about downloading of almost 1 GB extra in one night.
Then, the next day another colleague of mine[Mr. Mihir Astik – 9766819236], reported the same issue.
I had not suspected any conspiracy on your part, because I had thought that my cellphone was old.
But, my colleagues, both of them had recently bought their cellphones and there was no problem whatsoever with them.
Then it struck, me that there is a big conspiracy being managed by IDEA CELLULAR
How can the exact same thing happen to 3 people.
I am sure, there are many people who must be having the same problems and unaware.
HOW DARE YOU CHARGE US FOR THE FAULTY DOWNLOADS, THAT YOU MADE HAPPEN IN THE FIRST PLACE.
THIS IS A VERY SERIOUS ISSUE, AND SOMETHING WHICH REQUIRES CRIMINAL INVESTIGATION.
I want a reply from IDEA for the same.
Otherwise, I would be forced to go to the consumer court and also the police for the case of fraud.
I am sure, in case this issue becomes public, there will be many more people like us standing up to fight for the right cause.
And obviously, I will not be paying a single penny for this month’s bill, unless this issue is resolved and adjustments are made and I receive a response from you guys.
Regards,
Vikram Singh
