Oct 27, 2010 08:56 PM
2548 Views
Just yesterday I reviewed the provider and the difficulty I faced talking to people in customtakeouter care and my complaint. Today I received their call and got reversal of the amount not credited in my account. The per second scheme stands cancelled and the email is as given below. It is a "special case " reversal and its only going to be done "one time". Thank you for this "service gesture".
That the reversed amount was not credited at the time of recharge and was due to be credited anyway has become a onetime service gesture to an esteemed customtakeouter. Thank you again
Dear Mr. Vora,
Thank you for writing to Idea Cellular Ltd.This has reference to your e-mail regarding recharge benefits not received for the Idea mobile number 9574875175.With reference to our conversation on 28th Oct 10 at 2:19 pm, we would like to inform you that since you are our esteemed customtakeouter, under special case we shall be reversing this amount as a onetime service gesture.Kindly note the docket number xxxx for your reference.For further assistance, please write to 9824012345@idea.adityabirla.com .
We value your association with us and appreciate the opportunity to serve you.
Thanks & Regards,
Firdaus Sayyed
customtakeouter Service Desk
Idea Cellular Limited - Gujarat *
Visit us at: http://www.ideacellular.com
yesterdays reveiw is as followsworst customtakeouter care and web page management**9574875175
Just horrible , Bought the card in 60 rupees and got 24 Rs talktime. Then from their Idea website for Gujarat according to the table recharged online with Rs 41 . Acccording to the table given in their website I was to get 35.17 balance the rest cut in taxes and charges . I did not get any talktime. When I called 198 they did not seem to want to atttend to my complaint and asked me to call 4444 (paid customtakeouter service). When I did so I was told that Rs 41 recharge means that I have changed my plan to 50 paise per minute outgoing from the default plan of 1 paise per second. When I told them that I recharged according to the information given on their website they kept repeating that "sir you have got the benefit of plan change ", the above sentence was repeated continuously and I had to hang up. In these 5 days I have sent emails describing my complaint and attachment of their web page with the recharge details etc to Investor griveance , apellate at least 5 times but have not received any reply except the auto generated acknowledgement.. Whenever I have tried to register complain they have refused to do so saying that " your payment is recorded and you have received the benefit of plan change". Whn I explain that it was due to their misleading table which was not updated and the said table specifchandru021y shows that on the recharge of Rs 41 , Rs 35.17 would be the balance credited , it falls upon deaf years , Then I have to hang up as they again start telling me of the so called benefits and that their system shows that the balance has been credited and that they cannot do anything and that they would not even take the complaint..All this is at my expense (paid customtakeouter helpline)Please dont go for Idea .It is the worst
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Please dont go for Idea , it is the worst and they dont care for their customtakeouters Read comments*
