Nov 08, 2013 02:31 PM
13652 Views
(Updated Sep 22, 2018 12:01 PM)
It is bring to your notice that I have a post paid connection No-9891XX51XX. I have taken this with combo plan 249 and later I opted BIS 399 plan as well, due to wrong information provided from Idea customer care representative I had to pay extra charges for internet usage after making a complaint on Idea cc number.
An Idea supervisor said "We will reverse the amount of Rs194" and gave me a date as well when I will able to see that and same day I unsubscribe BIS services also, but now in this month bill am surprised to see that you are charging full amount for BIS services which I used for 11-12 days only, I made a complaint on CC but no result and even I didn't received full amount as a reversal.
I have talked with customer care executive in your Adchini Delhi outlet regarding the same. I did not get any solution there as well.Kindly check the call recording of my no-9891XX51XX made on 06 Oct/28 Oct 13/01 Nov 13 and send a copy to my e-mail address as well, so that after making the final payment I can surrender my number "I do not want to use Idea anymore."
"An Idea can change your life"= "An Idea can really change your life"
Regards,
R K Singh.
