Apr 26, 2011 02:00 PM
8986 Views
(Updated Apr 26, 2011 02:02 PM)
I am a 10 year old IDEA customer using 9847211858. Here is a small summary of payments I make to Idea.
14-04-2011 = 2000 = Payment
11-04-2011 = 1000 = Payment
23-02-2011 = 1100 = Payment
21-01-2011 = 1360 = Payment
12-11-2010 = 1160 = Payment
12-11-2010 = 1159.41 = Payment
21-10-2010 = 3000 = Payment
05-10-2010 = 17475 = Payment
16-09-2010 = 10000 = Payment
I was told that I am valued customer and get email saying a hell lot of benefits including personal calendar. Here is the best service idea offered me as a valued customer when I was in trouble.
I had an hospital emergency and in between I lost my mobile 40 hours back.
Went to Idea Trivandrum(Technopark) branch and reported the same.
They offered me a new sim-card and said the old one will be blocked for outgoing and this new sim will be activated in 3 hours.
I was very happy about the service.
Result
Outgoing was not bared even after 5 hours
Called customer care 3 Times and explained whole story
No response.
Old phone is still active with outgoing
Called customer care in 9847012345 again after 12 hours and gave an IDEA to executive to escalate the issue to superior person. But he don’t know how to do that L.
Almost 40 hours and the status is
NEW SIM IS BLOCKED COMPLETELY
OLD SIM WORKS PERFECTLY
“What an IDEA Sir JI?”
Sorry to say that. I am forced to publish my experience to all.
But executive gave me a very good “IDEA” that I should go and report the same to idea office once again next day morning.
So to summaries this is what we Idea customers have to do if we lost our phone.
Report your phone has been lost at least two times in idea office 2 days prior to the incident….
“An Idea can change your life”
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