Big company big hotel poor stay. Review on ITC Mughal, Agra

ITC Mughal is a renowned Hotel of Agra when I visited this hotel I thought this hotel will be a good place but the reality was indeed contradictory. The hotel was actually bad the staff was very poor and they were not responding as good as they should. I made many calls but every time their response was slow. The floor was not clean the bed sheets were stained at places. towels were full of smell of smoke and everything was just hustle-bustle. Nothing was clean . The Windows one also like they have not been wash for many days and the hotel is on the main and busy road it was all time noisy. This Hotel ITC Mughal Agra is not as much good as it ought to be because of being a good company Hotel . it's not upto that mark and talking about its food, the food of this hotel was just average only . The Spa was good which I think is a plus point. Rest everything is poor in this hotel. Don't go there because its expensive too.