Mar 04, 2014 12:21 AM
33348 Views
(Updated Mar 04, 2014 02:29 AM)
IFB washing machines' operation manual and guarantee cards mention their machines ever and again satisfying customer's family needs of washing cloths. Its websites claim total customer satisfaction and excellence through perfection in manufacturing.
But these are claims which company never intend to honor and are made only to lure the customers by be-fooling them and to stand in competition with other companies through these false claims and as such unfair trade practices as defined in consumer protection act and fraud as defined in criminal law.
I purchased fully automatic washing machine on these claims of IFB which has become a junk within few months as its shockers, control panel and other major parts all need to be changed which cost more or less the same amount as of IFB's new machine within few months of its purchase.
This is the type of their perfection in manufacturing. and excellence and yet they also claims that their machine gives ever and again satisfying service. However as per their claims customers can file complaints against the company through out their lives as their claims guarantee their product giving satisfying service the whole of life (as is clear from ever and again satisfying service claim of the company)
Therefore all customers who are not satisfied with washing machine of IFB and do not get their grievance redressed like me can file complaint in consumer court and other courts for the same. Don't allow IFB to run its business based on false and fraudulent claims which they do not intend to honor. Prof.Kamal Jit Chhibber,
Advocate, 98-C,
Pocket I, Mayur Vihar,
Phase I, Delhi-91,
Mobile 9868072189.
