Dec 16, 2010 11:36 AM
10839 Views
Dated 14th Dec, 2010*
I am writing this mail to you after me and my family went through enough harassment by your highly incompetent and delayed responsive IFB service center located in the silicon city of Bangalore.
We bought IFB Dishwasher Neptune model on 19th Sep, 2008. It worked fine till February 2010 when on calling the service centre, the response was prompt and the board was replaced.
But the real problem started after the warranty period got over. The dishwasher stalled on 4th Nov, 2010. **After calling the service centre, they sent a technician(on 9th Nov)who said that the memory is full and so it has to be cleared. He did the needful and the dishwasher started working again, but the wash quality was drastically reduced. He also mentioned that this status of “successful working” may not last long; the board has to be replaced again! So the inevitable happened.
The dishwasher stalled again on 17th Nov, 2010. The service centre sent the technician came after a week. He replaced the board, but there was no change. He said he is unable to solve the problem and a senior technician will attend to it. We waited for the senior technician to come and do the honours of rectifying the problem. Finally, on 2nd December(after 2 weeks), Mr. Ravichandran - an engineer from IFB factory came to inspect the dishwasher. He diagnosed that the wiring has to be changed and subsequently the board also needs replacement and that it would be done the very next day.
We waited patiently for yet another 2 weeks but to no avail. Upon calling the service centre again, we were dodged to another number.
Ironically amidst all this, I got a call from IFB feedback center asking whether my complaint has been attended to. I had to answer in the negative. Since then I have been calling the service center and the replies I get are lame excuses like the office is being shifted, spare parts are not available, technician has gone for training, etc. It has been 1 ½ months that the dishwasher remains unused and in non-working condition.
I have always believed in the brand called ‘IFB’ but because of my bitter experience with the service center and its irresponsible attitude towards customers I have lost all trust in your brand.
Looks like I am now forced to do the work myself. There is no truth in your punch line “Put your hands to better use”. I shall make sure to *share my story with everyone. FYI, I am also filing a consumer complaint for the harassment that we have been subjected to because of the poor response.
-Frustrated homemaker
