Oct 03, 2015 03:12 PM
13664 Views
I have been using the above product from some years now. I had signed up for 3 years AMC also.
22nd we had called up for service as there was some screeching sound to the IFB help line no. ticket no 1100774054 was raised and a service engineer came on the same day.
He said that bearing, belt and plastic cup were gone and said that it is not covered in AMC. We paid Rs. 1550/- including scaling powder.
23rd again it stopped again. He came on 24th and said found that the control circuit has blacked. Took it for replacement. Then he called up and said we do not have AMC at all since the cheque had bounced. My father asked to speak to the Manager and forwarded the copy of payment by cash. First of all, saying that my cheque has bounced is an insult to me. Shows the way records are kept.
The AMC is available till 02/11/2016.The problem was fixed on 26th September. Immediately after running for 5 minutes it stopped.
From 26th we are waiting. Now the service person is not picking the call. Both me and my wife are working and my parents are calling the service guy and he is not picking the call.
From last 11 days, washing machine is not working. My old parents are washing the clothes. This is not fair.What is your escalation matrix for service calls?
Who is tracking open calls and ageing?Why should I pay for AMC for such shoddy treatment?
Two times I have mailed. Two times I have called. Spoke to the regional incharge. I have been told that today.
