Oct 08, 2014 05:06 PM
220368 Views
(Updated Oct 08, 2014 05:08 PM)
We have got IFB fully automatic washing machine.
As soon as it got out of warranty, it started getting faulty each and every month(as if they had fitted some parts so accurately so that they couldn't last a day longer than 2 years).
Now, of course, I had to call their toll free numbers and local service centers. Neither was very friendly, except for a nice female sound. Even local service centers number rarely was available(always busy: lot of people might be suffering at their hands!).
After getting the call logged, they will visit only when it fits them. Not on the same day or the next day. Never.
Then, their charges are so high that I was simply astonished. And to top of that, they bargain. I just got checked my machine for a sound for no apparent reason which took just 5-10 min of the technician, and gave me a estimate of 5000(new machine had cost me Rs 12000). Of couse I refused. But he said he still need Rs 500 for fault telling. I was totally astonished. I tried to bargain and he immediately came to Rs 335. I complained and talked to their service center manager, Mr Amrit. But he was worse.
So, I called up their all India helpline. And requested them to provide me some sort of rate chart. But they again pointed me to the same service center for which I was demanding the same. How rubbish!
So, this is the story with IFB, at least with their service center guys at Bathinda.
