IFB 20SC2 very bad product with pathetic service. Review on IFB 20SC2 Microwave Oven

I own a IFB 20SC2 micro, and from last 4 months I am chasing behind IFB service center peoples to get the problem resolved. after using the micro from 10-15 min the micro Trips the RCCB of my home. The main issue is that the IFB technical peoples in Pune regions are not ready to accept that this is an IFB techinical fault, they are insisting that their micro is perfect and there is a fault in my huse wiring.

Here is the complete saga from past 4 months(complain ID 11661802/ 15 oct 2013). Once the micro trip I thought its a problem in my house wiring. Initially I consult a local electrician suspecting a fault in local electric line, but he recommended that there is a fault in micro because of current leakage in Micro. After that I am in constant touch with Pune IFB service center but they are not able to understand the exact problem. According to them, there is no problem in the micro, the micro is working fine. When I check the micro at my home, it tripped my home RCB again.

I suspect there is definitely a fault in my house RCCB, I rent a new RCCB from local shop and check the micro again and the new RCCB also tripped. Probably a fault in my house electrical line. I called my nabour and ask can I use my micro for a short while and to my disbelief the micro tripped the RCCB of my neighbor house too. So I concluded that the mail problem micro is not resolved by IFB service center. I called them and asked what rectification they have done and what are the faults in the micro. For that they don’t have a specific answer and then mention that there is a fault in my MCB. Then I explain that I have a RCCB in my home that trip every time I use IFB micro. Then the IFB technician Mr Dipesh(9689497747) told that he don’t have that much technical knowledge to understand the difference between MCB and RCCB. I explained to him that a MCB is used as a circuit breaker if there is an over current to a particular switch and an RCCB is used to break the main circuit if there is a current leakage in the system here in this case a Microwave. But still he insist that he can’t help me because of his limited technical knowledge.

This discussion itself took 3 weeks, to avoid any further delay I asked Dipesh whom shall I contact who will have the technical knowledge to understand the exact problem and can solve the issue, he suggested to call Mr Hemant(9028095077). So I called Mr Hemant and he also took 2 week, then he told he cannot resolve the problem. So I asked him did he understand the problem, he told that he know the problem but he is also not aware of the difference between MCB and RCCB. I explained him the difference between MCB and RCCB. and ask him did there service center have a RCCB, of which his simple reply was no. This make me to pull my hair off my head, I am trying to explain an issue to IFB technical center who don’t have an RCCB than how am I expected them to resolve an current leakage issue with an MCB. I asked them to arrange a RCCB and test my micro, his reply was he will try.

After 1 week I follow-up with him and he gave a simple answer that he cannot do that, to which I asked who can help me to avoid any further discussion with he gave me another number of Ms Vani( 9325985936). I called Ms Vani and follow the same procedure of explaining the problem and the difference between MCB and RCCB. She confirm me that she will look into the matter and will update me immediately. I thought I will get an immediately reply, but I had to follow up with her too. And she also told that she cannot help me. But she can give her technical person number Ms Harshali. So I called Harshali(9326533215) and repeated the same thing, she told me that she also don’t know the difference between MCB and RCCB. And for my single case she can not install RCCB in her technical center in PUNE.

Now I was really irritated by the answer of a so called technical person of IFB who dont know the difference between MCB and RCCB but can not install an RCCB which is a must for testing an current leakage in an home appliance( in case here for IFB). I asked her whom shall I ask so that I can help her to get the MCCB installed in her workshop area. She mention Mt Vinay Mathur can help in this case. I called Mr Vinay Mathur(9322886917) immediately and explain the issue, he told he is not aware of the issue, he will consult his technical team and get back to me immediately. I thought I will get an immediate reply as I escalated the issue to regional level, even after 4 Hrs I didn’t get a reply. So I called him and ask did he has got any update. He mentioned that he will call me back tomorrow. So I asked when shall I expect a call he replied tomorrow afternoon.

Even after 2 PM next day, I didn’t get any call from him, so I called him to my call he mention he is out of station and can not accept my call I ask him pls come to my home with a technician to understand the exact problem. He told he will come on Monday to my home. SO I took a vacation from my office to meet Mr Vinay, he didn't turn up till 2 PM so I called him and to my shock he answer that he can not come because of some emergency and will come in this week. I am writing this mail now because I didn't got any call from him and neither he is picking my call. If he is in some emergency he shall send some other person to at least visit my home and have a look into the issue.

Here are the list of peoples whom I was in contact from last 3 months but still result is same. Dipesh(9689497747) Hemant(9028095077) Vani(9325985936) Harshali(9326533215) Vinay Mathur(9322886917) To my amazement I got reply from all of them that the micro is working fine and the IFB micro is build to work with or without MCB and RCCB. This is the reason I ask them the difference between MCB and RCCB. The problem is straight forward, there is a current leakage in micro. because of stubborn nature of IFB service team they are not ready to accept that and they give a simple reply that the Micro is working fine with MCB. I will not name the person but one of the IFB top management person in above list told me that there is a possibility of current leakage of 0.5 Amp, I

feel that someone from IFB shall give their service team some basic technical training. at least basics of IEC 61008 [Standard applies to residual current operated circuit-breakers] which is a minimum thing a home appliance shall follow. And according to which a 0.5 Amp current can result immediate cardiac arrest.