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MouthShut Score

22%
1.55 

Customer Service:

Promptness:

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Most pathetic service, unbelievably inept
Feb 26, 2013 08:09 PM 19101 Views
(Updated Apr 10, 2013 08:34 AM)

Customer Service:

Promptness:

Dealing with government employees is 10 times better than dealing with folks at ICICI Direct. ridiculously inefficient folks. Could not figure out how to unlock my account for 3 yrs, and their "GM" doesn't care / know either.


But, they will still send you bills, out of the blue. I got one bill after almost 4 yrs, god knows for what. And when you try to write to customer service, here is the response you get. go figure :-)


I'm sorry to have to inform you that your message could not


be delivered to one or more recipients. It's attached below.


For further assistance, please send mail to


If you do so, please include this problem report. You can


delete your own text from the attached returned message.


550 5.1.1 unknown or illegal alias: customerservice@icicibank.com


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