Aug 12, 2011 04:25 PM
6433 Views
It is regarding insurance policies taken by my wife.
1st policy was- Life stage RP(policy no. 10972512) taken with premium of 30000 rupees per 6 months in 2009.
Then she got the call from icici prudential insurance Delhi head office. The agent had given offer that, she can renew the same policy with 20000 more and accordingly she will get more returns and more benefits and total premium will become 50000 rupees. She agreed and then one icici agent came and she had given a cheque of 20000 rupees to him. Ideally the policy should be now of rupees 50000 premium per 6 months.
After some days she had received a new policy(no. 12110502) of rupees 20000 from icici. This was totally wrong hand hence she had filed a complaint against it to icici.
At the same time the first policies premium was due but as she had filed a complaint already she had not paid the next premium for first policy 10972512.
After several complaint emails and online chat with icici representative on internet website the icici representative told her to file a written complaint against this to regional office. Accordingly she had filed a complaint to pune JM road branch.
After some days she got a call from icici prudential Delhi office and the company representative told her that ‘there was a mistake done and a miscommunication happened so they were cancelling the second policy 10972512 and they had send a cheque of rupees 20000 back to her’
Thus the company had accepted that it was companies’ mistake and due to miscommunication wrong policy was given.
But actually complaint was launched against both the policies
1) Policy no. 10972512(30000/-)
2) policy no. 12110502(20000/-)
Regarding main policy no. 10972512(30000/-) no proper decision was taken.
She had filed complaint against both of above policies and hence both should get cancel.
Icici prudential is not agreeing on this. They are not accepting complaint against the first policy which according to me they had already accepted their mistake and hence company should return back Rupees 30000.
We together had filed so many complaints regarding this via Email, chat, also given written complaint again to pune JM road offie but no proper replay from them.
Finally we had also filed a written complaint to icici prudential Mumbai head office Grievance Redressal Committee but no proper answer was received till date.
The company had cheated with us and looted our 30000 rupees
Regards: sujeetkatiyartgr8@gmail.com
