ICICI Lombard The great Cheats. Review on ICICI Lombard General Insurance

On 20th feb 2006 I had gone to ICICI bank mira road branch for some personal banking and there I was approached by one of ICICI Lombard sales executive MR Sohail.He told me there was a scheme for ICICI Credit card holder,where they pay the premium in EMI's for their Family Protect Insurance package.I went thru the brochure provided by him and bought a policy total premium was Rs.6436 and also filled the Emi enrolment form for the same where I would be paying Rs 537 per month to billed to my credit card.I was also assured that the policy would reach me in 21 working days.But when I recieved my credit card statement in the second week of march I was shocked to see the whole amount of Rs 6436 charged on my card account on the 4th of march 2006.I called up ICICI Credit card and told them that I was supposed to pay in emi and the whole amount has been charged he transfered me to ICICI Lombard where they first denied recieving any application from me so there was no question of me being charged after much argument and giving them the transcation no and date they accepted that a payment was made by me and since they had discontinued the emi scheme I was charged the whole amount,and he gave me a reference no and said that the policy would be despatched by them within 10 days.I followed up with them after 12 days to inquire about the status of my policy this time the person attending me again said the same thing and again explaining to him the whole details he said that he could see there is a payment made but the policy has been refused for reasons not known to him and since the policy has been refused I will be getting a full refund of Rs 6436 within 2 working days and the amount would be refunded back to my credit card account.I called back again after a few days on 24th of april and again had to explain the whole thing and this time the person attending me said that no request has been taken for the cancellation of the policy so no refund has been made,I told him but your colleague told me previously that my policy was denied and when no policy has been issued there is no question of canceling it.I asked him was it not the duty of ICICI Lombard to inform me of my policy status specially when it was denied,what would have happened if I or any of my family member would have taken ill and would go to ICICI Lombard for a claim as I was under the impression that we all were insured.He just said we r sorry sir.and gave me a new no and said that the refund would be made in 7 working days.I again called up ICICI lombard today to ask what happened to my refund and this time the person said it should come to your account within a day or two.I m still waiting for the refund. Luckily I have a copy of the form(both policy and emi form) filled by thier sales executive and also the plus point that I have is the payment made statement of my credit card. Going thru the reviews on MouthShut I came across one writen by Rtech-teambhp,where I got to know that I can complain to Insurance Regulatory Board and can also go to consumer court. Now I am planning to do the same,I have decided no more wasting money on telephone bills(they keep you on hold after every sentence)where each calls takes minimum of 35 to 40 mins to remind ICICI Lombard.I will just approach Insurance Regulatory Board and also file a case with the consumer court as ICICI Lombard has cheated me,misguided me and kept me in dark about the rejection of my policy.I also would like to know the reason for the rejection of my policy. I would advice all my friends out here not to go for ICICI Lombards products as they do not take responsibily for any of their words or actions. latest updateInstead of giving me a refund I was again charged Rs.6436 on 25th of May 2006 by ICICI Lombard on my ICICI Credit card and when I asked ICICI Credit cards about the transaction they just spoke in favor of thier sister concern saying that you would have to speak to ICICI Lombard about it and they would not reverse any amounts charged by ICICI Lombard.This is clear misuse of my credit card details by ICICI Lombard.Now the total amount stolen and cheated by ICICI Lombard from me is Rs.12872.could someone on this board advice me what step I should take ?

Update 11th december 2006.

Called just a few mins back for the refund.Did not get the refund yet,God only knows when I will get the amount back.Never saw any besharam company like this.Just hope that I get the refund atleast by 11dec 2007