Sep 07, 2015 11:19 AM
28585 Views
As with most banks, the prospective customer is king. You will have people coming to your doorstep for each and every document till you sign up. Once you are hooked, then in case you need to get anything done, you will have to go to a branch(that services home loans, and not just any branch).
Be it paying a pre-payment(for State Bank of Travancore home loans this can be done by online transfer), or getting an Repayment Schedule(you will get it automatically only if you do a prepayment). If you have got a rate change to your account, sending an email to get the updated schedule is pointless, they will call you and ask you to do the same at a branch(at no cost though).
The next joke is the ICICI Bank iLoans App. It gives you basic details of your loan, but does not tell you what your principal outstanding is at any point of time. The best they can do is tell you the number of pending premiums.
On the flip side, they tend to reduce & increase the rates of the loan as soon as a change happens to lending rates
