Oct 28, 2009 11:57 PM
5817 Views
I have recharged an Airtel prepaid mobile for Rs. 444/- Using ICICI internet banking on 28 of October 2009, and talk time has not been increased.
This is the second time, 1st time I lost Rs 210/- on my Reliance recharge through ICICI.
After calling ICICI bank customer care they told me money will reverted/refunded back in 4 days time but after 4 days when I called, they said transaction was
successful from there end, please check with vendor.
So calling reliance customer care really made my head conked as they mention that they keep only 3days prepaid data as backup.
Now when I call ICICI customer care they said, take credit card monthly statement and go to any reliance outlet then tell them that your talk time didn’t
increased. Am I a person who doesn’t have any work but all free time in this world and is that the reason I went for Quick internet recharge through ICICI
bank?
And today again knowingly I made same mistake again as I needed urgent recharge on my Airtel number. But it’s been more than 4 hours my talk time has not
been increased.
Airtel Customer care says there has no recharge done on this number for today(28/10/09) and ICICI customer care has not registered a complaint because
recharge may happen between 1 - 4 days time or else money will be refunded.
Are customer care people dummies with absolutely NO power to help there own customers, none have a resolution. SAD!
I am not running any orphanage here. Please stop robbing money like this… Also please don’t make your own customer to run to consumer court or publish too
much negativity on the web! Ultimately ICICI bank is losing reputation and customers any way. I will make sure I Wake up.! All Guys.! N everyone.
So that they don’t suffers by recharging alteast through ICICI internet banking.
The details are:
Payment ID: 0126037716
Payee Name: PREPAID MOBILE RECHARGE
Address: EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City: MUMBAI
Zip Code: 400051
Payment Information
Payment ID: 0126037716
Amount(Rs) INR 444.00
Date of Payment 28/10/2009
Payment Status Success
Payment Remarks 0117
