Wrongful Deduction of Charges by ICICI Bank . Review on ICICI Bank

I would like to highlight the poor practices that ICICI Bank follows as far as bank charges are concerned.My mother had opened a zero balance 3-1 savings cum trading cum demat account with them 3 years back.I generally take care of the account for trading purposes.It has come  to my notice recently that they are deducting Quarterly average balance charges for 2 qtrs for not maintaining 10k with them in the savings account. I don't have any clue when they have tweaked their charges to rob the customers of their hard earned money.

As it is a zero balance account they are not supposed to charge it as the money is solely used for trading purposes.Despite complaints they are not going to reverse it.I am contemplating  lodging complaint with the consumer court and have decided to transfer the share to my other Demat account after closing this ICICI Bank account. If you have a better suggestion to offer please feel free to advise.

Thanks,

Swarna Shikhar