Apr 20, 2005 01:01 PM
1957 Views
(Updated Apr 20, 2005 01:01 PM)
Hi all,
After writing my BAD experience with credit card, I thought I will do it for ICICI credit card which I hold now.
I took a life time free-card. However in the first month, I did not get a statement.
By this time, I got my web access locked due to in-correct login tries and there was no way to know the due date for payments. I even misplaced some of their letters.
Now, I called the credit card and checkd and found that due date was just over before two days.
I told I did not a statement, so could not know the due date. They agreed to reverse the late-payment charge in the next month after I make payment.
I paid the amount, but found late payment charge in subsequent month. I contacted them they asked to pay the full dues and they will reverse it next month. I took a stand that I will pay exact dues and paid them in time.
2nd month, I got proper bill.
Positive points:
The call centre was reachable.
They were willing to give respomse time to do each items
a. in 3 days they promised a duplicate statement and I got it
b. in 1 week they told they will mail web access password again and they could do it
c. Email statement for the on-going month they failed to send. But, did that properly in subsequent months.
d. They give photo ID cards (manhatten card from stan charted dont have this)
Regards,
James
So for me, so far ICICI Bank credit card (life time free)
