This is best bank.
Pros :
Best website
Best support.
High end technology.
Easy to use systems.
U get heard on complaining.
Nice ATM coverage.
Nice schemes.
Easy to connect savings account with dmat.
Dmat account and online share portal works best.
I have been using this bank from 2010 from my infosys Days and have never landed into a issue with the same.
I have closed rest accounts and opened ppf in icici as well as shifted my fds to the same.
May be they offer a bit less interest but service is better.