May 30, 2016 11:30 AM
24627 Views
I had bought my car i20 magna in 2012 at Bangalore Advaith Hyundai #41/2, Outer Ring Road, Devarabeesanahalli.
I have done 12, 000 KM till date and from 2015 I started experiencing a problem, while driving the engine over heats and the coolant in the coolant tank boils and spills out completely. The Radiator fan sometimes works and sometimes stops.
This problem happened 5 times and I had to tow my car all the time to outer ring road Advaith and after one or two days I was told the problem is resolved. 4 times I had given it to Advaith at outer ring road and the 5th time I had given it to Advaith Mission Road. At Advaith Mision road I was told the problem is rectified and the cause was a faulty relay and a couple of fuse was also replaced.
But after a week or so the problem started again, the engine over heating keeps happening again and again. Every time I complained about the problem either some minor parts were changed like a wire, Fuse, Relay but this is still not rectified, I experienced the same problem 3 days back(20th Nov 2015) and when I called the service center at outer ring road, I was told to take my car to the service center at mission road Bangalore.
I have been spending 2, 500 every time to tow my car plus 400 to 500 INR for the spot assistance team who would come only to say one thing and that is to get the car to the service center, once it’s at the service center all the fuel would be used to test the car. So at the end of the day all money spent is of no use.
Now I had enough of it. I have lost confidence to drive this car for even 5 km. This problem is not solved even though it took a year and the technician are only guessing the problem and are not getting into the root cause.
On 9th may 2016 again my radiator gauge shot up and the coolent was boiling and I had delivery the car at advaith outerring road.
Now I have lost hope on driving this car since it’s happened 6 times and it’s a horror getting your car stuck in the middle of Bangalore traffic. I even can’t sell this car since this problem is become an unsolved mistry for the Hyundai technicians.
Now I guess this is proved here that its a defective car.
I had mailed twice to Mr Lokesk manger at Mission Road Bangalore and I have not received any responce.
I again mailed Mr Lokesh(Manager) and Mr Alwa(GM) at mission road and still haven't received any reply from them. All I need a reply from them is to tell me the problem is resolved. They very well know that this is not resolved and hence not responding.
This is the true color of the Hyundai service.
