Nov 18, 2009 11:36 AM
9654 Views
(Updated Nov 20, 2009 10:26 PM)
Very poor reliability, Starting problem, newly introduced immobiliser system failure, remain 11 days in service station in first month of purchase, spares not available easily, poor service support, poor sales dealing, No alternate car was given while car was in service station for technical fault repair. While driving on highways always remain in a fear when this car will breakdown.
I purchased my I10 megna car on 08.10.2009 from Joshi Hyundai, Mohali which has a poor sales service.
After running 709 km on 14.10.2009 afternoon in Mohali my car was unable to start and I called the Joshi Hyundai, Mohali service center which was 3 km from that site. After one hour two mechanics reached the site and tried for more than one hour to start the vehicle but were unable to do the job and then they toed the car to their service station. The next day (15.10.2009) I visited the service station and my car was delivered in the evening vide Repair order No. R200907929 and the GM(service) told me that it was detected some fault in immobiliser system and they have teached the key and have done extensive checkup, and assured that in future this problem will not happen.
After running 1515 km, on 03.11.2009 I visited Fortis Hospital, Mohali with a patient in my car and car was again unable to start in the hospital parking and problem looked liked the previous breakdown. I informed Joshi Hyundai, service center Mohali which was 6 km from that site and after more than one hour two mechanics reached the site, they tried to diagnose the problem for one hour and finally decided to toe the vehicle to their workshop. Keeping in view the harassment caused to the patient for two hours due to car breakdown, on my request they dropped me to Chandigarh Sector 34 hospital where I had next appointment for the patient. From there I reached my residence in Panchkula(17Km) by hiring a private vehicle as the service center had not given me any alternate vehicle. The vehicle was kept in service station for one full week and the same immobiliser problem was diagnosed and I was told that they are not getting the spares from the Hyundai company. On 09.11.2009 the car was handed over to me with a note from GM(service) that they will replace the part when received(expected date 14.11.2009) vide Repair Order No. R200908412.
On 14.11.2009 my car was again taken to the workshop in Mohali and on 15.11.2009 afternoon it was dropped at my residence in Panchkula, and I was told that the complete lock set was changed and they have done extensive checkup and assured that in future immobiliser/starting problem will not happen.
Sometimes the car fails to start with original key set and the original keys were not recognised by the immobiliser system. It seems that there is a technical bug in immobiliser system design which needs to be rectified.
As I have no alternative, I am using this car for traveling long distances and always drive with a fear in my mind as the reliability of the car is very doubtful and always pray to God when I start it after a stop.
