Smashed, Bashed and humiliated. Review on Hyundai Motor Plaza - Mumbai

I own numerous Hyundai vehicles and am a customer with them since 8 years.

I sent my Getz GLS a few months ago for routine servicing, denting, and painting to the HMP service Centre at Cotton Green, Mumbai. They did a bad job of the repairs(Rear passenger door Denting/Painting and Rear Bumper Replacement) and took months to undo and complete the work. At the time of delivery my religious artefacts were missing from the car and Hyundai employees laughed in the faces of my Mum, Bro and son when they complained. The car was also damaged on the inside and outside(Bonnet, below the dashboard, etc).

The next time the car went for servicing the new rear bumper was found damaged and three sides of the car were damaged. Religious artefacts were again missing from the car. Although Hyundai after a lot of discussion agreed to partly fix the damages, some from my own insurance and some from their own pocket, they refused to admit the religious artefacts were in the car. They also refused to admit that my car was damaged in one particular area of the car. I have had to keep bargaining for HMP to make good the damages that HMP should’ve owned up to and rectified on their own in the first place.

I was made to sit for 3 hours in the service centre while I was told people(that were going about their own business or gossiping in groups or were sitting together in various cabins chatting and laughing) were looking for my missing religious artefacts. Finally late at night I was told by the manager at the Hyundai Head office that I didn't have any religious artefacts in the car in the first place as was told to him by his staff. The whole time I waited at the service centre I was being talked about openly and staff was grinning about something they found very funny about my concerns. I waited and waited for someone to return my religious artefacts and wasn't even offered a glass of water until I remarked about it to one of the senior staff who flung his chair behind him and got me some water and coffee. Finally in rude loud angry tones over the phone I was asked to pay for the work done on the car immediately and to stop Complaining about damages being done to my property and other losses. The Service Centre Manager never once contacted me in all this time. In fact some time ago he had cautioned me against complaining about him to the regional Head Office saying that at the end of the day I would have to eventually face him.

The list of damages incurred at the service Centre over the years adds up to lakhs of rupees over the years; with the theft of my religious artefacts the amount is priceless.

At HMP it is a cycle, damage the vehicle then repair the damages. It never stops.

I am devastated by the constant damage to my car, the dishonesty of the staff when it comes to carrying out services being charged for and the humiliating treatment meted out by the staff and the mindless theft of religious artefacts from my vehicle. At some level I acknowledge they have fixed most of the damages they caused but then again they have done an incomplete job and also hurt my religious sentiments.

All over the city I've heard taxi drivers, private car owners and chauffeurs alike complaining about the horrendous and atrocious state of affairs at Hyundai Motor Plaza Service Centre Mumbai warning me never to go there, but now I believe them.

My brand new Fluidic Verna was delivered with scratches on two of the doors by Hyundai Motor Plaza too incidently.

I am thinking of starting a Facebook group called'Smashed, Bashed and humiliated customers of HMP'.