Nov 10, 2008 01:44 PM
10898 Views
I would like to share my after sales service experience of my Hyundai Verna car.
I have Hyundai Verna XI model car. I have purchansed this in 2007. This was my car's third servicing which has been done on last saturday.
I given my car to Nimbus Hyundai, sector-64, NOIDA service center. This center is headed by Mr. Omkar Tiwari.
In the name of third servicing, I have found that they have not done anything properly. But, thye have charged for several things to me. In fact the condition of the car was worse than the before servicing.
1.) After servicing and when they have told that everything is perfact, I had taken my car back to home. On the same day evening, I have gone for a drive. I have found that main head light is not working. It is very surprising to me that when I have given for the servicing, it was working fine.
2.) During serving and job preparation, I have never come to know that which supervisior is attending/ responsible for the servicing of my car. I came to know about this when I had taken my car after servicing and they have told to put the name of the supervisior as Jitendra.
3.) To my surprise, person who does the servicing asking me for the some extra money out of the service center knowledge then only he will do the work correctly. In fact, I have been forced to give some Rs 50-100 here and there.
4.) They have done wheel rotation. I don't know what they have done but, I have found that now when I drive, I hear the clear sound of wheel(sound appears like wheel is cutting the air or rubber is to much attached with the road.) inside the cabin, in spite of all windows are closed. Before servicing this sound was not coming.
5.) After servicing, I have found that to change gear is harder as it was earlier. I think, after servicing gear change should be smoother. But, in this service center, it has become harder.
6.) Engine is giving more noise after servicing. I think, it should be less noise after servicing. As, engine OIL and engine additive has been put. For these
two things they have charged me around 1200/.
I think, if it is the situation just after 1 day of servcing then, god knows what all surprises will come in coming days.
Headlight problem was really very very bad. As, without this none can drive the car. I immediately run to the SECTOR-5, Hyundai Nimbus Service center to fix this issue. There,
they have found that lever(attached with the stearing wheel) which operates the light is problematic.
I was very much surprised that how this thing happened. Before giving the car for servicing in Nimbus Hyundai, sector-64, it was working properly. After servicing, it was not working.
BTW, mechanic in sector-5 Nimbus Hyundai has told me that this may be the case that during servicing they have changed this lever with the defaulted one and put my working lever to some other car who's warranty has been finished after taking some money from that guy.
In the work detail sheet everything is written properly and in fact checklist has been also given that during third servicing what all components needs to be checked in the vechicle and before delivery of the vechicle to the customer what all needs to be checked.
In spite of these checklist that service center person in Nimbus Hyundai, sector-64 has not done anything. Otherwise, this headlight problem can be eqasily caught. It gives a very clear cut indication that my headlight lever has been changed and put it in some other car after taking some bribe from the owner of that car.
It is what Nimbus Hyundai Service center in sector-64.
I really very thankful to head incharge of Nimbus Hyundai Service center in sector-5, Mr. Dixit,
who has fixed my problem ASAP and also promised that rest of the porblems will be solved immediately when you will come after 2-3 days.
I warned all ppl, plz plz, don't go to Nimbus Hyundai service center in sector-64. Very much poorly and highly un-professional and complete cheating
kind of management present there.
Person named Omkar Tiwari who is the manager incharge of this sector-64 service center is highly unprofessional attitude.
You can imagine the level of professionalism and management with this event that workers there ask for extra money(CHUPKE SE. that guy
told just drop some extra money in my pocket so that none can come to know about this. Just like bribe.).
I want to report and escalate this level of un-professionalism to the higher authority of Hyundai ppl.
Anyone, could you plz suggest me that how this can be reported?
Also, I would like to report this issue to that organization who gives the ISO certification to Hyundai Motors for it's customer care. If possible I will report this to media. SO that, this kind of harrasment can be stopped from now onwards with other ppl. And, vechicle owner can give the vechicle for the servicing with confident.
Anyone can think that that guy has changed the headlight lever with some default one after taking some money.
Thanx very much.
