Nov 14, 2008 03:16 PM
3603 Views
14/11/08
Hypercity argos and ho
Gatewaymultichanel retail india
Hirandani estate
Ref; buyers beware of argos products from argos catalogue…….
Ref customer 1710 terminal 001 branch 7401 date of purchase 28/10/08
I had purchased a queen bed sent to my address in packed condition and assembled by your technicians.
The same day in the the night we found scratches on the head side of the bed which were visible with the lights in the evening..we immediately went back to your store in the estate and asked the store manager to inspect the same which he did not do.
We then called the help line of argos who agreed to send a technician [ who also found the scratches on the bed covered by varnish ]
As per argos website…info
Providing you with great after sales service is really important to us . So, whether you've a question about your product, our return/exchange policy, you are not sure about your locations or you need any other information just let us know.we'll do everything we can to help. Call us on (22) 67733776.
Yesterday we get a call from the call center to say nothing is wrong with the bed and they cannot replace or rectify the defect in the product
It is shocking that a catalogue company with a brand name as argos should not take blame for defective products delievered by them to unsuspecting customers ..
I will further take argos to the consumer guidance society/ grahak jagoo committee as this is gross negligence
Hence buyers beware of argos products in your areas….
Regards
Indoisr@hotmail.com
Cc consumer guidance society/
Grahak jagoo
Just call:
1800-11-4000 (toll free from mtnl\bsnl lines)
011-27662955-58 (other user, normal call charge applicable)
Cc society members in thanahiranandani estate / meadows & nearby area of hypercity argos
Cc mouth shut
Cc on internet blog
