May 13, 2016 10:15 AM
19366 Views
Ordered a Dining Set on 24 April with delivery commitment before and on 3rd May. The chairs(some unpolished) arrived on 1st May without the main unit and when this arrived on 5th May(despite promises for 4th) it had clear usage scratches and damages(the customer support team initially indicated that this is the store display product, however, the Store Manager did assure that this is not!).
After confirmation by the carpenter who had visited for installation, replacement was committed and scheduled in priority, however, all commitments turned out to be only in writing without real action. The eventful delay has resulted in cancellation of some personal pre-booked travel plans which has in turn resulted in incurring high cancellation charges(leave aside the inconvenience and trouble caused) and even on the 20th day of payment - the products lie half wrapped in my living room!
Had requested for a cancellation / refund to which the team advised that generally this is not the policy but after insisting, they indicated that it needs to be check with the management, however, then with a commitment of resolving everything, again persuaded to wait and also promised for a gesture on account of expenses incurred - by means of discount / credit note etc.
The replaced product sent also has visible flaws - appears to be of some coloured mark in the wood or some hole filled by some paste and polished! This has been communicated to your team immediately and again await the way forward! On the damages I am informed that the management has agreed for some "Wall Decorative" or Painting to be given - please note - for expenses incurred to the tune of 15, 000, your responsible team is offering a respite of few hundreds! is that justified. I am asked to contact some Mr Pallath who is responsible for customer relations.
Mr Pallath - if you would have bought some furniture, which turns out to be a used product in the first instance(you would appreciate, seconds product are sold in half the price) and then exchanged in haste, again with doubt on being completely acceptable product(visible flaws to be examined by your carpenter) and this process being going on for almost 15 days now, what would be your course of action! To add to this, this has caused me incurring charges - with no fault of mine - who is responsible to bear these.
All in all - I feel there are better brands available who have developed the repute by ensuring timely action and customer satisfaction, would myself prefer and recommend those! If you cannot resolve this, please take away your delivered goods, help me in getting my refund with damages. I have the similar product available with a different seller - in just a few thousand more, but I am sure, will not be as troublesome as what I have witnessed.
All images of the product have been shared with your team and are available with me.
