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MouthShut Score

67%
3.41 

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Rs. 1,05,718 (Ex-Showroom)

Honda

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WTF ? HMSI ?
Jan 04, 2013 03:31 PM 7029 Views
(Updated Jan 29, 2013 03:10 PM)

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HMSI entry into India was thought a break through as India will benefit Honda's expertise in personal transport. Everyone knew about Honda in the form of Kinetic Honda & Hero Honda products. All expected HMSI to be great 2W company.


People who are looking to buy Honda product read below once .


1. Irresponsible Dealers:


a. They charge illegal extra money for faster delivery of bike/scooter, they send agents to seal the deal for bike or scooter for extra money.


b. They will make waiting time of cheaper model more and costlier model less so that customer cough up more


c. Most dealers are III class cheats, w/o any background of 2Ws, they are disgusting, dishonest and irresponsible.


d. Dealers foot extra bills in the form of substandard accessories which are priced very high, apart from this they force it to buy with no other option, this practice is not there in any 2W company, Hero Honda gives free accessories for all bikes as standard fitting.


2. After Sales and Service


a. Service centers are like ration shops giving you free service and they behave very badly, staff is irresponsible


b. No response to issues in warranty period, serious issues with bike is rectified within warranty period by charging a bomb on customer. Just imagine carburettor replacement of Rs.6, 000/- charged to customer instead of supplier!


c. Staff is not trained properly, they are mainly good at washing and polishing works


d. Labour charges are very astonishing a simple engine problem is charged at Rs.2500 as labour alone, local mechanics can fix the same at Rs.200 or so.


Quality of products itself


I can say the quality of bikes and scooters are not top notch, a 10 year Hero Honda Splendor engine is still not opened for major repair while 45, 000 kms done 2007 Unicorn is opened up for serious engine issues with a bill of Rs.7, 700/-! An Old Suzuki Fiero whole engine kit is available for less than Rs.2000/-! Thousands of customers are duped everyday at Honda service center with fake bills and horrible service.


Suggestion to HMSI


Customers demand quality, affordable service and honesty if you can't stick to this better FCUK off from India else Customers will throw you out.


We know Honda as a company which can build a Jet Plane and reliable personal transport vehicles, but we never knew that HMSI is really a Honda company.


Honda should fire all the top management as they are hand in glove with III rate HMSI Dealers. Honda should put directly Japanese management to ensure transparency and accountability.


Panic re-sale by owners


Go to OLX and see many Unicorn owners are selling their good bikes at less price, these are the people who have paid very high maintenance cost charged by HONDA service centers. If engine removed for clutch change, the labour charge is done on hourly basis. Don't be surpeised if they charge Rs.2000 for clutch change. This can be done by decent mechanic for Rs.250. Owners who experience these mind-blowing charges are selling their bikes. Also it's not worth paying so much, mechanics are not trained properly at all.


*DEAR READERS,


In comment section please post your complaint so that Honda knows what HMSI is doing in India.


Thanks*


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