Dec 05, 2011 08:32 AM
7245 Views
I have a Honda unicorn that I bought in Dec 2004. The mileage on the vehicle is merely 24000 kms considering the time of purchase. the vehicle is an absolute pleasure to ride on until recently I started facing issues. Issues as under
The cylinder head gasket started leaking. I got it changed thrice in 4 months and paid for changes untill I got it done by a local mechanic and it stopped leaking.
The front Shockers leaked twice in a row in 4 month and I got it repaired from the dealer.
In Jan My Front Cowling( Picture is attached) broke. I got that replaced. Since then till today I have had it replaced about 4 or 5 odd times. each time I get it replaced, it breaks from the points where it is fastened to bike. To be precise, it breaks without even anybody tampering it. There seems to be a quality issue with this particular part. I own two cars also and the bike riding is limited.
I gave my bike again on 1st of of December to Satnam Honda(Excellent People) but I wanted to high light the issue to you guys, So I found the contact information for HONDA on their website. I stated calling the tapukara plant first as it is in Alwar and near to Jaipur. The numbers were incorrect.
Then I called the 0124-2290911 number. Here there was no one at the operators table to take the call at 3 pm. After being bounced like ping pong ball from one ext to other I was directed to the main gate wherein I was told "Saab, 4 baje baad thode na madame rukti hain" I humbly asked him to direct me to the customer care but nobody seemed to know the extension of any other department except their own. !!!!!!!!!!!!!Surprising!!!!!!!!!!!!!!
Finally I gave up. Then on on saturday after again going through the hit and trail method, I somehow dialed 368 and got to customer care and spoke with naren or naveen, who was surprisingly the most impolite and harsh gentleman I have ever come across. I was surprised at the tone and harsh level of communication at customer care. He never wanted to give away his full name or the designation. He disconnected the first time when I asked him his name and designation. Then I called again and was stern, that is when he heard my complaint. During the conversation he asked in a very sarcastic way" aapko email karna aata hai?" I kept My cool and told him " aata hai aur email kari bhi hai aapko" It took him good 15 mins to search my mail even after taking my email address" He then told me some would call by the end of the day and the issue will be taken care of by Monday.
Dear all, I cannot express in mere words here, the audacity and unprofessional behavior that I had to face before deciding to mail you. The calls and conversations were beyond the boundaries of insult. Let me assure you I like your products but cannot take such insulting behavior. As Honda more is expected by you. As a six sigma certified resource I can assure you that 70% of the clientele does not complain but simply take their business elsewhere. Refering to the article https://cio100.cio.in/winners/parna-ghosh.php. I would like to ask how satisfying is that. I have handled customer care at both GE & DELL. I am surprised to say you stand nowhere to the standards set by the industry.
