Dec 16, 2007 08:51 PM
11883 Views
This is regarding the complaint on Honda Shine, purchased on 29th October 2007. The bike was delivered to me with lot of problems within it. Though the engine was smooth, it lacked the usual riding comfort. I made complaints and the dealer tried twice to resolve the issue. They worked on it a lot including replacement of shock absorbers. I appreciate their efforts to resolve the issue but I am sorry to say that all their efforts to solve vibration are in vain.
The persisting problem is a kind of vibration on handle on low speeds and annoying vibration on foot rests which disturbs the ease in driving that the hands and legs become numb after a long drive.
Dealer promised to me that the problems will be solved after completing 3000 kms and the lack of a 5th gear created all such issues. (Let me ask one thing why should we, the ones, purchasing your bikes suffer for the burden you have created). I can’t take such burden of driving all 3000 kms along in an uncomfortable machine, which you people call bike, waiting for attaining the ease and comfort while driving.
I very much suspect that the bike delivered to me was used for test drives and repaired after a major accident. The bike may have some other major issues also. Actually I was shocked after my first drive with the bike purchased, because of unusual sounds and damaged suspensions along with a annoying vibration. Why do Honda deliver two wheelers with out having been properly examined and tested upon?.
I have been using bikes for the last 13 years and successfully completed 95000 kms with my old bike. I am already fed up using such a vibrator machine in which I have completed a suffering journey of only 1300 kms.
The dealers are telling that the bike needs to be get inspected by company technicians. The shameful fact is that the dealers had worked on it twice, but no use at all, only to waste my precious time and now again asking for a third chance to work upon. From his words, I suspect it’s some sort of issue related to the design. He also told that Shine is a High Torque bike and it is common to have vibrations till 3000 kms as the bike doesn’t have a 5th gear. All these points made me clear that my argument of Honda Shine being is defective bike is not just a guess, but a fact, a real fact. I suggest the defective product needs to be withdrawn with immediate effect and compensation granted to me. Kindly repay the money.
Usually we customers expect a quality standard on the products of Honda. It is a demerit on your part that, a bike which has undergone necessary test drives and inspection before delivery still lacks to satisfy its customer.
