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MouthShut Score

35%
1.87 

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Hyderabad India
Cancelling orders and illogical excuses
Sep 06, 2012 11:34 AM 2346 Views

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I have ordered 2 items (basically Wall Hangings), from fabfurnish. After 14 days they come back and say that they cannot deliver this item since its in non delivery area. I live in Hyderabad, and I told them that if they cannot deliver it at my home, just you can have it in hyderabad, in any of your courier agents office, where I can go and collect this. They are saying this product cannot be delivered any where in Hyderabad, since its bulky. It appears to be very illogical to me since a wall hanging will not be more than 10 KG's (it was a metal art piece I ordered), and if this is the case how do they sell items like tables, chairs or any furniture of that sort. And another frustrating thing is that it took them 14 days time to identify that they cannot deliver this. Appears to me that they do not have the product with them and just wanted to keep customers money for 2 weeks.


I do not recommend any body from hyderabad to go shopping here.


Regards,


Lal.


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Brand Response

Hi,
We are extremely sorry for not meeting your expectations with this purchase on FabFurnish.com. We have recently collaborated with Mouthshut in an endeavour to be closer to our customers and address concerns immediately.
Unfortunately, we are unable to pull out your order details in our system. It would be great if you can share your order number so that we can reach out to you and understand all your concerns to improve our services further.
Yours Fabulously,
Team FabFurnish

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By: FabFurnish | Apr 24, 2013  11:45 AM Comments 0

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