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MouthShut Score

35%
1.87 

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+91-124-6733300

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Poor Online Shopping experience
Nov 18, 2012 11:33 AM 2243 Views

Customer Service:

Product Quality:

Delivery Timeliness:

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I dealt with them once fooled by the great website but will not be coming back again. I placed an order for a dish rack on 28 Oct for my Kolkata house, checked delivery timeline, and was sure it would get delivered in a week's time like all other mail order houses but its now 3 weeks that they are sitting on my money and have not made the delivery.


This is definitely one of the ones which is going to go down in a short time. Buy from them if you have lots of time on your hand and you dont care about the loss of interest on your hard earned money.


Oh another thing I would like to inform the probable buyers is that their customer care is a sham. Any complains you raise with them they immediately respond to you by saying they understand your concern and have forwarded your query to the "CONCERNED DEPARTMENT" and the concerned department does not get back to you. Reminds me of the files in a Govt office which keeps going round and round.


Advice: BUY AT YOUR OWN RISK


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Brand Response

Hi,
We are really sorry for providing an unsatisfactory experience here. It is indeed embarassing for us as well as despite the best of our efforts and commitment we failed to stick to our delivery timeline of 15 working days.
We follow stringent quality checks and unfortunately the cutlery set for which you placed an order did not meet our standards. Hence we chose to refund against the order as quality is always paramount for us.
Your feedback has helped us make certain changes to our process so that such delays or failures are not repeated. We are sure your next experience with us is going to be perfect and we sincerely await to serve you soon.
Yours Fabulously,
Team Fabfurnish

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By: FabFurnish | Apr 24, 2013  11:40 AM Comments 0

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