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MouthShut Score

34%
1.88 

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+91-124-6733300

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Bad support terms for an online seller
Jan 03, 2013 11:11 AM 2239 Views

Customer Service:

Product Quality:

Delivery Timeliness:

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I got my order delivered in my office on 28th Dec. I was busy and could open the big box by 30th Dec. Found one item broken. When informed they said I'm supposed to open it within 24-48 hours of receiving my parcel and they simply rejected my claim.


I paid almost 1600 bucks and now it's a waste. This company's support terms are bad. They have written this terms somewhere in their website that the customers should open the box within 48 hours. Not recommended.


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Brand Response

Hi,
We are extremely sorry for not meeting your expectations with this purchase on FabFurnish.com. We have recently collaborated with Mouthshut in an endeavour to be closer to our customers and address concerns immediately.
Unfortunately, we are unable to pull out your order details in our system. It would be great if you can share your order number so that we can reach out to you and understand all your concerns to improve our services further.
Yours Fabulously,
Team FabFurnish

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By: FabFurnish | Apr 23, 2013  05:09 PM Comments 1

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