MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

34%
1.88 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

+91-124-6733300

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

You don't have an option to return
Mar 10, 2015 11:20 PM 16307 Views (via Mobile)
(Updated Apr 07, 2015 06:11 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I ordered a king size bed from FabFurnish, delivery was pretty quick but after several reminders assembly took almost 10 days. They sent only 1 lean guy to assemble who took almost 6 hrs to assemble the product. The product quality is so pathetic that after putting mattress it starts making weird noises.


It's been now almost 15days that I'm following up with the call centre n e-mail but all efforts on vain. On top of it when you ask for a refund they say they don't have a refund policy for furniture Max what they can do is repair. Even for that I'm struggling since 10 days.


Madhurika I just wish that it ends! But its a never ending loop that I'm into. Good part is they have agreed to replace the product.


Sad part is that I've ordered a new product  by paying 7k extra for difference, for which I'm struggling since 1month n have no clue what is it stuck for. I don't know about others but this would be my 1st n last purchase from FabFurnish.


Neither these ppl are refunding the money nor they are dispatching the new product.


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Dear Sujeet,
Greetings from FabFurnish.com!
We genuinely apologize for this unexpected delay caused in delivery of your order. Each and every customer, their concern, complaint is of utmost importance to us and we really toil hard to serve them the best.
Our Returns team is working on this raised complaint and would get back to you shortly with a concrete resolution.
We know that this is not the kind of service you expected and nor do we intend to serve you in any bleak way. The current situation is being taken care of and we promise a better service next time.
Please reply to this email or call us at+91 124 6733300(10 AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to 9266801996 and get a case registered. Our customer care executives will call you back within 24 hours to assist you further.
Yours fabulously,
Team FabFurnish

Upload Photo

By: FabFurnish | Mar 11, 2015  11:14 AM Comments 2

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Hometown
1
2
3
4
5
X