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Be careful to see what you are paying for. Review on Hometown

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MouthShut Score

34%

1.89

5,886 Votes

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+91-124-6733300

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arindamd

Chennai India

18 Reviews

3 Followers

Be careful to see what you are paying for

May 29, 2013 12:48 PM 1301 Views

Customer Service:

Product Quality:

Delivery Timeliness:

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Reliability:

I ordered a set of 3 soup bowls from them and I got only 1 bowl, 1 spoon and 1 bowl stand.

When I called up their customer service, they told me that I did not understand the product description mentioned in their website and it was my fault.

I only wish they don't use ambiguous statements to mislead customers.

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Brand Response

Hi Arindam,
We sincerely apologize for this ambiguity which resulted for this inconvenience.
We would like to inform you that this product comes in a whole set which consist of three products (1 Bowl + 1 Spoon + 1 Bowl Stand) which makes it a complete product. However, as checked agaist your feedback, your concern has already been raised with our Returns Team and they are working on the same so that we could come out with the best possible resolution which could satisfy your grievance.
Our team has already attempted to reach to you on your provided number but unfortunately we could not get in touch with you. However, we will be trying to get in touch with you once again to discuss this issue. Alternatively we would request you to please contact us on our customer care number (0124-6733300) between 10 AM to 7 PM for further queries.
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Yours fabulously,
Team FabFurnish