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MouthShut Score

34%
1.88 

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+91-124-6733300

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Does not care about small customers
Nov 19, 2013 01:19 PM 53055 Views
(Updated Nov 19, 2013 01:37 PM)

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They mention through big banners on their website that they offer 15% discount or 20% discount. I bought a gift for a friend's birthday through Fabfurnish and the product was to be delivered in 15-20 days.


After the elapse of 20 days they told me that the product was lost in transit and that they would refund the amount back to me and I can place the order again.


What they don't mention is that they are going to refund the amount after discount and not provide you with a fresh discount so that if you have to reorder the same product again, you have to pay the full price.


I was not asking for a refund of more amount than I paid for, all I asked for is that I be given the same product at the same price that I paid for in the original order. I could very well reorder and shell out more money than I paid previously but this ridiculousness has made me feel like I have just wasted 20 days on you and I do not want to do business with you again.


Order number 200768528, in case Fabfurnish is inclined to mark this review as fake.


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Brand Response

Hi Darshang,
We are extremely sorry for not meeting your expectations with this purchase on FabFurnish.com. We have recently collaborated with Mouthshut in an endeavour to be closer to our customers and address concerns immediately.
Unfortunately, we are unable to pull out your order details in our system. It would be great if you can share your order number so that we can reach out to you and understand all your concerns to improve our services further.
Yours Fabulously,
Team FabFurnish

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By: FabFurnish | Nov 19, 2013  03:31 PM Comments 5

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