Sep 10, 2008 04:55 PM
5260 Views
We ordered our modular kitchen from Home Town, Hyderabad - Home Solutions. They took about 45 days to deliver it and then a couple of more days to assemble it.
Then they found our that they mis-measured the height of one cabinet and had to cut it, so the door had to be reordered. Since everything including a screw had to come from nagpur or some other place, the door took another month to be delivered. In the meantime the facia(front of the pull-out drawers started coming out.
Also some of the door alignments have moved and need to be fixed. This is happening to this day. They have visited atleast 5 times to fix it but the problem persists. The product(modular Kitchen) looks good but both assembly and service is very poor. The carpenters are also not very well trained and the call center does not answer the phone most of the time.
We have another minor problem with the comode and the service guys who came to look at it were in such a tearing hurry that they said its fine and disappeared! I have called them a couple of time after that but there is no response. The pros for the product are they look good and finish is great at a very reasonable price.
The cons are of course the poor service and response. Products look good and perform fine and would be perfect with some spot on professional service which is sadly missing.
