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MouthShut Score

32%
1.78 

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Takes 1 week to realize it is out of stock
Jun 24, 2014 12:46 AM 7254 Views

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Bought a book MS Project 2010 Missing Manual even after reading multiple poor reviews of Homeshop18. Why? Site mentioned delivery in three working days(fastest) for Indian edition(~800 Rs)


After all few things can go wrong in a book delivery. Book is not easily destructible. Even if book is fake, it will still serve my purpose as long as it has the same content. I was disappointed still. First they said book had been packed and is on your way but has been delayed by four days. No message, no update by SMS or email - only when I logged in to homeshop18.com to check what is the status of delivery after due date I came to know of new status.Well, book was important but can manage for another four days. Now after another four days I receive two messages. One message states:'Dear Customer, we regret to inform you that your HS18 order xxxxxxx stands cancelled as it has gone out of stock. Please expect a refund in 2-3 business days'


First delayed delivery and then cancelled after waiting for one week claiming out of stock. At least they automatically refunded. Difficult to make another purchase from this site.


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Brand Response

Dear Customer,
Apologies for the delayed response!
Your feedback has been taken into account and we at HomeShop18 will do everything we can to perfect our services. We regret the inconvenience caused to you and look forward to serving you better in the future.
Regards,
Homeshop18

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By: HomeShop18 | Aug 13, 2014  11:20 AM Comments 0

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