Home Shop 18 is fraud. Review on Homeshop18

I have purchased Vox VGS 509 Qwerty key pad Cell phone on 29/06/2010  from Home Shop 18 with warranty of 6 months, the cost of the above cell is Rs.5000/-. The order no. of the product is 704213288. After three months the set stopped working. First the display was gone, then after two days it was automatically  rectified. Then after one week again the set stopped working completely. On this, we contacted  the Customer care and explained  the problem. They advised us to wait for their call for confirmation till 24 hrs. We have been waiting for lot of time with minimum patience  but, they are not bothered about their customers. Again after fifteen days we have contacted  them, they bluntly replied that, they will give an address where the piece will  be sent for repairing but, the expenses for repairing it should be bared  by the customer only. We had lot of arguments with the people that, even  though the warranty period has not completed why should we pay the  expenses? but they didn't hear our problem. Again we sent  e-mails also but they didn't respond properly. It is still not working. We are fed up  with the people of HS -18.

We purchased many products  from HS-18 and also recommended the same to many of our family members. So  far we did not face this much problem. Each and every time when we  contacted the HS-18 people we felt very happy that, the problems are  solved in a very cool atmosphere. But now  what happened to them and why they are doing like this we don't know. It is very strange that,  even after spending big  amount on the product, the product itself stops working, you people just  imagine how we are suffering. However, we (the customers) putting the efforts with much patience doesn't mean  that the customer is mad. If, problem comes after warranty period we  must be silent but before that, just you people make telephone  conversation that the article warranty is over!! This is not fair. Three months  before the Warranty period expired we started our efforts to make it smooth   and in a healthy manner, but you people did not co-operate with us.

Please do needful arrangement at least now, to make a good business by  arranging replacement or get it repaired, other wise we have to choose  legal action as per our jurisdiction conditions laid down in the  prescribed booklet of the product. Please do favorable action at your  end.