Jan 08, 2015 02:24 PM
34216 Views
I can't rate their service, its not even worth one star and hence I am not rating. I went to Home Town outlet at Marathalli, Bangalore around 15 days back to purchase a bed. After having a look at all the beds displayed there, I zeroed down on one Ambra King Size bed with storage. Placed the order and made a payment of Rs. 24, 900/-. It was promised that bed would be delivered within 7 days and after delivering the bed, within 48 hours it would be assembled.
The bed was delivered on 6th day and on 7th day a person(Name-Babu) visited my place to assemble the parts. While assembling the bed, it got damaged in three places(near footboard, images attached). Initially he tried to convince me that such damages do happen with these kind of bed and tried to fix the same using some fevikwik. When he could not manage to do that, he said sir please raise a complaint. I did the same both with the store and also with the call center(Complaint N0-0005096918).
Three days later two person arrived at my place with the replacement part(Footboard). It was sealed pack footboard. When they opened the sealed pack, to my utter surprise it was exactly damaged in the same places where it was initially damaged by Mr.Babu. These two people tells me that this usually the problem with these kinds of bed and particularly with this model. With this I lost a faith on this model and approached the outlet again. I met Ms.Shanthi at the outlet who was very helpful in listening to my complaint and also trying out of her ways to resolve it. I decide to take another model which was slightly costlier and paid the difference amount of Rs.3000/- again. It was informed that within a weeks time the new bed would get delivered and one day before delivering new bed, old damaged bed would be taken back. Well I haven't got any news on the new bed yet, however every second day I get a call from the store telling me that they are coming to collect the damaged bed. I am just sick and tired of all these. I bought this bed for my parents who moved down to Bangalore after my fathers retirement. There are stuffs which I need to put inside the storage which I could not do till now and all these are lying scattered in my room. As I write this email another person called me and informed that he is coming to collect the old bed. I am fed up and asked him to do so. I also messaged Ms.ShantI that if I don't get my new bed by tomorrow, I would want my 100% refund with a letter of apology from the store manager.
Thanks,
Prashanta Dey
