May 02, 2009 01:55 PM
8331 Views
(Updated May 03, 2009 05:11 PM)
Quadricool TM 1.5 Ton Window AC
When I went to purchase an Air Conditioner for my house in Gurgaon, I was thrown up to a lot of brands / models by the dealer. He was all praise for all the brands that he had in his showroom. He highlighted uniqueness of every brand(be it their prices / services / compressor type, etc.). I remember, he said “Sir, Hitachi is costlier than any other brand but It will be the most cool in peak Delhi summer. People use it for years & he hasn’t yet heard any complaint.”
We put forward INR 28000 of our hard earned money at that dealer & brought home the chilling Hitachi Quadricool TM 1.5 ton window AC on that memorable day of 30th March, 2008.
I was surprised with the results it delivered. I was proud of owning such a good machine. Soon, the peak summer was over. We switched of our AC after October in Delhi . Later in early 2009, my wife & I were thinking to let our machine serviced. I got my first service(wet service) on 15th March, 2009. Soon, after the service, when we started using our AC, cooling effect went on reducing each passing day.
On 29th April, 2009 after almost an hour of turning on the machine, we noticed it was not offering a cool air flow any more. Suspecting a problem, I immediately called up to Hitachi help line on 30th April, 2009. On may 1st, the service technician from Garhwal Aircon arrived & I was told that a gas leak had occurred in my AC. Completely surprised to learn this, I suspected the mishandling / damage caused during the last service I had from this Hitachi service center guys.
*I believe I had no such problem with my machine till the date it was serviced by technicians of Gharwhal Aircon, Gurgaon. They may have mishandled the machine during servicing or might have installed it the wrong way so that the Gas Leak occurred. Now, for just checking the cause, they have charged me INR 350.(Now my machine’s warranty period is over.) Service center owner now asks for INR 2500(more) for getting my machine back to good service condition. Service dealer is not willing to accept any responsibility for mishandling by his staff. I expect Hitachi to investigate the qualification & reports of the person who serviced my machine on 15-03-09.
I have raised the issue with the company service management & waiting for their reply. This is just to inform others buying Hitachi ACs to take its After sales service into consideration. Machine is of best quality but it has not been backed by best AS & S.
