May 08, 2009 08:39 PM
8825 Views
After my extremely bad experience with the company service center, I had written a mail to the executives. Here, I am jotting down the same for others to consume.
Hitachi Quadicool: Very Good AC
Value for Money: Fair
After Sales Service: Probably the worst in the reputed company list
*To Whomever it may concern, Hitachi-India is the worst after sales service provider I have ever come across in India.
*You claim to be having the best AC (debatable though!!!) but surely one of the worst after sales service.
I have purchased a Quadrillion last year (paid about 25K). This year itself, it started giving cooling problems. For the same I registered a complaint (Complain No. 096090581735) on 3-May-2009 but the same is yet to be completed. Your service executives keep on giving false promises. **I think this is probably a part of their recruitment training.
*I have following points for your consumption:
First time, the CSR informed that the problem will be addressed within 48 hours though the first visit by the technician happened only on 06-May-2009 and that too after frequent follow-ups from our side. [Also, we had to call 4-5 times for this visit. What a response........]
The technician who came informed that there is some problem with the pipes in the AC. Another person will come and pick-up the AC for repair and return the same within 1 day. Till date no one has arrived. Now I am afraid of even handing the AC to them as Am not sure what will be after they will take away the AC. [By the way, your technician gave such a ridiculous explanation for the pipe problem, putting the blame on Dwarka water. Am not sure where in the world we put water in the AC].
So after waiting for another 2 days, since no one arrived, today (08-May-2009) again I followed-up with your service centre (CSR: Mr. Prakash) who informed that they have asked another dealer to tackle the issue. This dealer was supposed to take away the AC by 8 PM. Its past 8:00 PM now and there' no trace of anyone. [By the way, the experience with this CSR was also very bad. On the first call, he promised, he will call back with 15 mins after checking with the dealer. No call. After 1 hour when I called up, he said he is checking and will get back within 30 mins. Again no call. Again.... Again.....]
I have one very simple question for you guys. Why do you sell your appliances in the Indian market if your company doesn't have the capability to provide after sales service?
Now, I am trying to figure out the person who recommended your company AC to me. **Believe me, at least I will help others in choosing a better company, if not AC.
I am expecting a reply, though with my experience, I know this is a sheer wastage of time.
Hitachi: "Inspire the Next. Whatz that?????"
*Cheers (Nothing like that though)
Dinesh Sharma. SO THOSE WHO ARE PLANNING TO BUY HITACHI PRODUCTS, "BEST OF LUCK SO THAT YOUR PRODUCTS KEEP ON FUNCTIONING WELL AND YOU NEVER NEED A SERVICE"
