Apr 05, 2010 10:55 PM
3053 Views
Third class service and worst after sales behavior.they have a very good title - hitachi inspire the next - true indeed - they have led other companies take advantage of hitachi weakness - the poor customer service. Companies all over the world are looking forward for customer orientation and hitachi is busy minting money out of customer pockets with no service and after sales feedback. They invest in building a manufacturing plant where instead they should be focusing on giving quality services to their customers.
Give some days and hitachi would be known for - poor customer service and not for a good product.
I went nuts within days of buying an Hitachi AC qudracool twin motor 1.5 tons in starting march 2010. Nobody is listening to what i am saying, all what everyone says is about customer care. The fools on the phone have little but no knowledge of anything, the numbers are too limited and you would cry before anyone would answer your call. These people do not have any bandwidth to support any customers. Their services and support structure are so out of place that one would repent buying an Hitachi. I would say no matter how much you have heard about Hitachi. Please believe me these people do not care after their product have been sold to the customer.
Its just the season onset and these people tell you that they have lot of pressure and it takes 3 days to cater to your need and that's their first comment - they have no urgency for the customer and no regard to the customer needs - they are a house full of cheats minting money down their pockets and just playing the game of ignorance. I am one such victim who has spent his precious 29000/ on something which i could have bought in 20k.
Honest advise: please do not buy Hitachi (any product i would say - although i have faced the crisis for an AC. You should better be careful with yourself and your money. Buy some ac which has better customer service because that gives you peace of mind even after you have purchased it.
