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MouthShut Score

33%
1.90 

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Hitachi

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Really Bad Customer Support from Hitachi
Jan 03, 2017 05:55 AM 4141 Views

Help & Support:

Cooling and Sound:

Look & Feel:

Value for Money:

I bought it two months ago from flipkart. Hitachi sended a man for the fitting within two days of delivery, which was pretty good.


My room is not that big, the AC takes around 12-15 min to cool up the room, but after just one month the


Gas leaked from the AC, not sure at this stage if it's the product or hitachi service workmen.


I contacted the customer support, which was on hold for like eternity, finally when the call connected I told about the defect, and they kept trying to resolve the issue on phone, I requested for a servicemen. It's been 15 days now when I lodged my complaint, no response. There helpline doesn't come off hold.


I will update my review once I get the AC repaired.


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