Mar 19, 2016 01:17 PM
115914 Views
(please read out my entire review with patience and you will understand the reality) I bought 1.5 ton inverter HITACHI RAC018HVEA model from local dealer within 51000/-+installation charge 700/-(for stand)+1500/- pipe and etc. it took 4hrs to install the product, after that I came to know that the remote control is'dead'/ it is completely defective, after various kinds of tests the technicians told me that they are going to replace the same within 48 hrs,
I agreed with disappointment, after waiting and waiting and knocking several times they gave replaced one in the'street'(i was too much in hurry for my work) after 7 DAYS, and told me that it will work'definitely'. in the evening after coming back home I tried to start the machine with the remote, unfortunately this one too did not work, but there was yellow light on the remote screen, machine received no signal from the remote. I got angry and called my dealer( we are his customer for more than 10 years), he told me to come to his office, he tested the remote and told me that the remote is OK,
He called hitachi technicians and blamed them too much about that remote, after three days another guy came from hitachi and replaced the remote again and tried to start the machine and it also did not work, he verdicted:' the problem is not with the remote control but with the machine itself, ' I had nothing to do, I just follow and did a paper work to'replace the sensor of the AC machine' again they took officially 72 hrs. but it took 25 days to reply, I got pissed off terribly, in the mean time I became outstationed for my work for more 7 days, they came to replace( I had to take a CL) along with the sensor and relevant machines and another a new remote control, firstly they tried to start with the new one AND. AND. I saw a magic. the machine responded for the first time ever after 2 and half months of installation.how did it become possible? I became astonished to see the limitless irresponsibility by a organization like'HITACHI'. I am explaining here why I suffered too much with them- first of all, there were no problems with the remote control and the machine both. the problem was mainly with the hitachi's business policy, how? actual problem was the mismatch of the remote control and and the model no. from the very first time I noticed a basic problem that picture of the remote control which was shown in the user manual of the AC continuously mismatched with supplied ones. I had drawn attention of those technicians again and again, but they kept telling me that every remote works with the every model. I trusted them and suffered a lot. so who is the real culprit for this? technicians? dealer? NO. in my opinion is- the'business policy' of HITACHI - how? these multinational organizations do not recruit directly and don't give proper training to their so called'technicians'( who actually works freely or under any third party pay roll) due to expenditure but they want to make every last drop of profit from market, without proper infrastructure and customer service measures. THIS IS THE MAIN PROBLEM WITH OUTSOURCING. big brands don't want to take entire responsibility but they want to take full profit.and if I complained against the local service center, I am pretty sure, that hitachi would issued a termination letter to the relevant employee/s, naturally I didn't. entire responsibility goes to top most level of hitachi, not to these grass root level employees.by thy way, I am writing this review after 8 months of observing and experiencing the product. and it is too good. my recommendation is: AC machine is too good but CS is horrible. so, be careful!
