Hopeless service of Make india Journey. Review on Hellotravel

We had a very bad experience with Make India journey for our Honeymoon trip at Kerala: Duration: 30 Aug to 02 Sept 17

We would like to draw your kind attention that we have been treated and not served as per commitments mentioned in attached travel plan given by you.

Following are few points for your information and further reference

1) We have not been received at Cochin Airport with welcome drink as mentioned in travel plan moreover "Swift Desire" was specific car that was not provided as promised and mentioned in agreed as per Travel schedule.

2) Provided car was Indigo as attached photo for record was not in proper condition and luggage placement issue due to space constraints. In spite of repeated requests we have not been given car as agreed and Mr Khurana Behaved very rudely.

3)While check out from Munnar resort we were forced to pay 9200 INR which was not part of agreement.When I called Mr Khurana I was told to wait for 3 hours till resolution of problem and on other side hotel staff threatened us to pay immediately

4) we had no option other than to pay at hotel as we had to reach thekkady on time so we paid that amount and get receipt also

5) Car Driver asked to hire separate Jeep while doing site seeing in Munnar on direct payment basis which was not agreed.

6)While check in to Houe Boat in Allepy we surprised to know that we have been allotted sharing houseboat against commitment of personal houseboat of 2BHK mentioned in Voucher too.

7) Houseboat sharing was given with non veg couple whereas we have specifically requested to houseboat owner 1 day in advance.

we could not eat anything for full day after check in and at last on special request to Cook and extra payment he made some veg

food for us.

7) We wasted approx. 2 hours for resolution of above mentioned issues by talk to Mr Khurana, Miss Riyanaka and Miss Madhuri but no response from anyone at that time.Mr Khurana abused us and disconnected our calls after repeated requests.

8) we have paid 50% payment in advance and 50% was agreed to be paid on last day of trip-email from Mr Khurana attached for record however we were forced to pay part payments to complete payment before trip which was not acceptable and agreed before.

Considering above facts and complaints we request you to refund our booking amount and flight charges paid at Munnar and House boat by you so that we can plan our trip once again as it has completely spoiled by ignorance and poor service of Make India journey.

We have already escalated this concern with my world base company to not go with this company for any trip. We have already complained to national Consumer court for the refund of money in which they have not provided the commitment services. We are also sending one email to PMO office for the justice and refund as we have treated in very bad way.

Finally, We urgent request you to Hello Travel to remove this type of fraud company from partner so this way other person will not be cheated on future and your image should be maintained.

Thanks

Mayur Maru