Sep 27, 2014 05:45 PM
29818 Views
I had ordered multivitamins on healthkart. The said product was under an offer of 1+1 free. So I ordered 2 quantities, hoping to get 4 bottles in total.
The shipment arrived within 3 days, but to my surprise there were only 2 bottles inside! I immediately called up the customer care, and they promptly apologised, and told me that they will ship the remaining 2 bottles immediately. And, true to their word, they DID ship 2 more bottles on the same day! And I received it on the 3rd day.
So, I think they are true and customer friendly people. Few mistakes are bound to happen, but what differentiates USELESS shopping sites from BRILLIANT ones is the promptness and eagerness of the customer care guys, alongwith shipping and packaging. HENCE, I rate HEALTHKART 5 STARS!
The guys who are complaining that it is a fraud company etc, are rare exceptions in the customer service by healthkart. Out of LAKHS of orders they must have processed till date, only a few guys are complaining about it, and they are writing bad reviews everywhere on the internet. But few exceptions are bound to happen. So, I urge the shoppers to trust healthkart, and don't pay heed to the negative reviews.
In my opinion, if a site has a LOT and LOT of negative reviews and complaints, then & ONLY THEN we should avoid shopping on that site.