Sep 10, 2017 11:06 AM
13884 Views
Hi I am George from Kolkata, I have been using Hathway here for almost a year now. Below are my findings.
Pros:
Optic fiber installation.
Blistering Speeds. I was promised 25 mbps but I got 28 at times via -speedtest.
What I also observed is that for every 10 mbps of speed, your download speed is at 1 mbps, tested via -bittorrent
All unlimited plans.
Cons:
Too Darn Expensive. They dont have any plans below INR 742(inc taxes)
Terrible customer service. They don't ever empathize with customers. They don't give a damn the customer is losing money due to issues. When you call their IVR and select the tech support option. Their only question is "Is the red light on LOS blinking red" I mean come on guys, seriously? Then they say that someone will visit at 11 - 11:30 am and the guys show up at 1 in the afternoon.
About George:
George is a 27 year old man working in the customer service industry for the last 10 years.
George speaks what he sees.
Thanks,
George
